Privacy Policy

1. Introduction

WaterLink Limited ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our borehole drilling services in Kenya.

By using our website, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please do not use our website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact or consultation forms (name, phone number, email address)
• Request a quote for borehole drilling services
• Subscribe to our newsletter
• Communicate with us via phone, email, or WhatsApp

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Pages you visit and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process your consultation requests and service inquiries
• Send you important information about your borehole project
• Improve our website and services
• Send periodic emails about our services, promotions, or industry insights (you may opt out anytime)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party vendors who assist us in operating our website or conducting our business (e.g., form submission services).
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., WRA, NEMA).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Under Kenyan data protection laws, you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate information.
• Right to Erasure: You can request that we delete your personal information.
• Right to Object: You can object to our processing of your personal information.

To exercise these rights, please contact us at info@waterlink.co.ke.

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze website traffic and improve our services. You can choose to accept or decline cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, Facebook). We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

info@waterlink.co.ke
+254 722 740 522
Mombasa Road (Opp. Scania East Africa), Nairobi, Kenya